Customer Success Manager
Testing Purposes(2 months ago)
About this role
A Customer Success Manager at UserTesting partners with organizations to ensure they realize value from the UserTesting platform and embed human insight into their product and experience decisions. The role focuses on managing a portfolio of customers, including enterprise accounts, and driving long-term customer satisfaction and advocacy. It operates within the Customer Success organization and works cross-functionally to align customer needs with the company’s solutions.
Required Skills
- Customer Success
- Account Management
- SaaS Knowledge
- Customer Experience
- Communication
- Relationship Building
- Problem Solving
- Salesforce
- Planhat
- Renewal Management
About Testing Purposes
usertesting.comUserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.
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