Customer Success Manager
X(1 month ago)
About this role
A Customer Success Manager at Trend Micro is responsible for managing the post-sale customer journey for Commercial and Volume Enterprise accounts, ensuring customers realize value from Trend Micro’s cybersecurity platform. The role focuses on driving retention and expansion through data-driven engagement and cross-functional coordination to support measurable customer outcomes.
Required Skills
- Customer Onboarding
- Product Adoption
- Success Planning
- Account Expansion
- Churn Prevention
- Escalation Management
- Technical Troubleshooting
- Data Analysis
- CRM
- AI Fluency
+1 more
About X
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