Customer Success Manager
Firework
About this role
Firework is a high-growth company delivering an AI-powered video commerce platform for global brands and retailers. This Customer Success role is based in Hong Kong (hybrid) within the product enablement and customer success team, supporting and scaling business customers across the Hong Kong market. The position partners closely with cross-functional teams to drive adoption and lasting client relationships.
Skills
Qualifications
About Firework
firework.comFirework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.
Recent company news
ChronAstros fan struck in eye by stadium firework sues team for $1 million
22 hours ago
upiOutdoor clothier Arc'teryx under fire after Tibet firework display
Sep 22, 2025
ABC7 San FranciscoPyrotechnic licenses revoked for companies involved in deadly NorCal fireworks explosion: Cal Fire State Fire Marshal
Aug 22, 2025
10News.comEnvironmental groups sue SeaWorld over Mission Bay firework pollution
Jun 28, 2025
The Columbus DispatchTrump’s China tariffs endanger fireworks celebrations for America's 250th birthday
May 16, 2025
About Firework
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Firework.
Salary
$134k – $175k
per year
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