Customer Success Manager
Firework(4 days ago)
About this role
Firework is a high-growth company delivering an AI-powered video commerce platform for global brands and retailers. This Customer Success role is based in Hong Kong (hybrid) within the product enablement and customer success team, supporting and scaling business customers across the Hong Kong market. The position partners closely with cross-functional teams to drive adoption and lasting client relationships.
Required Skills
- Customer Success
- Product Enablement
- Retention
- Adoption
- Relationship Management
- Data Analysis
- Onboarding
- Integration
- Upselling
- Revenue Growth
+6 more
Qualifications
- Bachelor's Degree
About Firework
firework.comFirework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.
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