Customer Success Manager
Martell Media(9 days ago)
About this role
The role involves managing customer relationships for an AI-powered CRM, helping users onboard, adopt, and succeed with the product. It focuses on proactive engagement, support, and advocacy for creators, coaches, and sellers.
Required Skills
- CRM
- AI
- Customer Success
- SaaS
- Onboarding
- Support
- Retention
- Account Management
- Data Metrics
- Customer Engagement
About Martell Media
danmartell.comDan Martell is an investor, executive coach, and bestselling author who helps founders and CEOs scale their businesses, boost productivity, and "buy back" time using proven systems and frameworks. He offers one‑on‑one coaching, group programs, content, and keynote speaking with particular expertise in SaaS, mindset, productivity, and leveraging software/AI to accelerate growth. Named a Forbes Top 10 business person to follow and a frequent speaker at high‑profile events, he runs Martell Media and authored the book Buy Back Your Time.
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