Built In
Built In is seeking a Customer Success Manager to own the customer experience for SMB and Mid-Market accounts, leading onboarding, monitoring account health, and serving as the first point of contact for product questions. This newly created role involves building the playbook, partnering with Account Managers and internal teams, and helping customers optimize their employer brand visibility in AI-powered search. The position requires a proactive self-starter with strong organizational and communication skills to manage a high-volume portfolio and drive customer adoption and retention.
Built In is a job search and company research platform connecting highly skilled professionals with employers worldwide. The platform features real-time job listings, company profiles, and rich workplace insights for candidates searching in the US and globally. Built In also offers employer solutions to help companies build their brand and attract talent.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Built In.
32% below the average for this role