Customer Success Manager
Ajua
About this role
This role involves managing customer accounts in a SaaS environment, ensuring excellent customer experience, and supporting business growth through relationship building and upselling. The position requires collaboration across teams to deliver comprehensive onboarding, training, and support to clients, while also providing feedback to improve products.
Skills
About Ajua
ajua.comAjua is Africa’s first integrated customer experience company, providing customer analytics, Net Promoter Score (NPS) and Voice-of-the-Customer solutions. It helps businesses across Africa collect and analyze customer feedback, measure loyalty, and improve engagement and operational performance. Ajua’s platform turns feedback into actionable insights and workflows so organizations can benchmark experience, close the feedback loop, and drive retention and growth.
About Ajua
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Ajua.
Salary
$50k – $70k
per year