Customer Success Manager
Mcim
About this role
The Customer Success Manager at MCIM is responsible for maintaining client relationships, ensuring customer satisfaction, and supporting product adoption to foster long-term retention and growth. The role involves managing renewals, conducting business reviews, and collaborating with sales teams to identify expansion opportunities.
Skills
About Mcim
mcim.ioMCIM (by Fulcrum Collaborations) is a mission‑critical facility management platform for data centers that integrates workflow and operational intelligence into a single pane of glass. It positions itself beyond traditional EAM and CMMS by combining real‑time operational insights, asset and maintenance workflows, and centralized control to improve uptime, efficiency, and compliance. Data center operators and facilities teams use MCIM to streamline processes, reduce risk, and make data‑driven decisions across complex, mission‑critical infrastructure.
About Mcim
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year