Customer Success Manager
Fullbay
About this role
A Customer Success Manager at Fullbay manages customer relationships to ensure they achieve success with the company's products and services. The role focuses on driving product adoption, retention, and growth, while collaborating with various teams to improve customer outcomes. It involves strategic communication and nurturing long-term customer engagement in the SaaS industry.
Skills
About Fullbay
fullbay.comFullbay is a web-based shop management platform built specifically for heavy‑duty truck and trailer repair shops. It centralizes shop workflows—estimates, invoicing, work orders, parts management, technician scheduling, and reporting—to streamline operations and improve profitability. Designed for the unique needs of heavy‑duty repair businesses, Fullbay replaces generic shop tools with industry-specific features and integrations that help owners run faster, more efficient, and more profitable shops.
About Fullbay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Fullbay.
Salary
$90k – $130k
per year