Customer Success Manager
Workfusion
About this role
WorkFusion is seeking a Customer Success Manager to act as a key point of contact for customers, ensuring their satisfaction and retention by managing support relationships and resolving issues. The role involves working closely with various internal teams to improve customer experience, develop success plans, and promote best practices.
Skills
About Workfusion
workfusion.comWorkFusion is an AI software company that provides trusted AI agents and intelligent automation for banking and financial services to identify and mitigate financial-crime and AML risk. Its platform combines pre-trained, explainable machine-learning agents with orchestration and human-in-the-loop workflows to automate transaction monitoring, watchlist screening, KYC/CDD, alert triage, and case investigations while reducing false positives. Delivered as an enterprise/SaaS solution, WorkFusion emphasizes regulatory compliance, auditability, and scalable operations to boost investigator productivity and lower compliance costs for banks and fintechs.
About Workfusion
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$89k – $119k
per year