Customer Success Manager
Klaviyo
About this role
Customer Success Managers at Klaviyo are responsible for delivering exceptional assistance to customers, understanding their needs, and helping them achieve their goals using Klaviyo's platform. The role involves developing success plans, building relationships, troubleshooting issues, and working cross-functionally to enhance the customer experience.
Skills
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
Recent company news
Business WireKlaviyo Announces $500 Million Share Repurchase Program with $100 Million Accelerated Share Repurchase
3 days ago
Simply Wall StIs Klaviyo (KVYO) Offering Value After A 51% One Year Share Price Slide
22 hours ago
Stock TitanKlaviyo (NYSE: KVYO) unveils $500M share repurchase program
3 days ago
Investing.comKlaviyo stock surges on $500M buyback program
3 days ago
The Globe and MailAnalysts Offer Insights on Technology Companies: IonQ (IONQ) and Klaviyo, Inc. Class A (KVYO)
2 days ago
About Klaviyo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Klaviyo.
Salary
$72k – $108k
per year