Customer Success Manager
Brightflag
About this role
Brightflag is looking for an experienced Customer Success Manager to support global enterprise customers in maximizing value from their legal tech solutions. The role involves building relationships with stakeholders, providing expert product guidance, and ensuring customer success and renewals.
Skills
About Brightflag
brightflag.comIndustry
Legal
Brightflag is a legal spend management platform that combines e-billing and matter management to give in-house legal teams visibility into legal work and control over costs. The software automates invoice review, aggregates matter and spend data, and provides dashboards and analytics to track budgets, spot billing issues, and benchmark outside counsel. Designed to streamline workflows and reduce legal spend, Brightflag helps legal teams manage matters, vendors, and reporting more efficiently.
Recent company news
Law360Elite Law Firm Billing Rates Continue To Outpace Economy
Oct 9, 2025
William BlairBrightflag and Wolters Kluwer Transaction
May 29, 2025
Business WireSands Capital Announces Successful Venture Exit Following Brightflag Acquisition
Jun 25, 2025
LawSites | by Robert AmbrogiBrightflag Announces New Spend- and Matter-Management Capabilities for Corporate Legal Teams
Apr 22, 2025
Legal IT InsiderWolters Kluwer to acquire ELM provider Brightflag for €425m
May 29, 2025
About Brightflag
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Brightflag.
Salary
$75k – $150k
per year