Senior Customer Success Manager (East)
Cyara
About this role
Cyara is seeking an experienced Customer Success Manager to build and maintain strong relationships with enterprise customers, ensuring they maximize the value of Cyara's AI-powered customer experience solutions. The role involves managing customer outcomes, driving adoption, facilitating renewals and upselling, and translating complex product features into strategic value for stakeholders.
Skills
About Cyara
cyara.comCyara is an AI-led CX assurance platform that helps companies test, monitor, and optimize customer journeys—particularly voice and contact-center digital experiences. It automates functional, regression, and load testing for IVR, telephony, chatbots and other channels, and continuously monitors live interactions to detect regressions, routing issues, and performance problems. Cyara integrates with contact-center systems and development workflows to accelerate delivery, reduce defects, and ensure SLA/compliance. Enterprises use the platform to validate changes, improve reliability, and deliver smoother, more consistent customer experiences.
Recent company news
CMSWireCyara Launches AI-Powered CX Platform for Enterprise Leaders
Jul 15, 2025
Business WireCyara Ignites a New Era in Agentic AI-Powered CX Assurance with General Availability of Next-Gen Platform
Jul 15, 2025
CrunchbaseCyara - Financial Details
Jul 13, 2025
Via RitzauCyara Appoints Sushil Kumar as CEO to Extend Enterprise AI Customer Experience (CX) Leadership
Dec 8, 2025
Analytics India MagazineCyara Opens Global Innovation Centre in Hyderabad
Jun 1, 2025
About Cyara
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cyara.
Salary
$90k – $130k
per year