Customer Success Manager
Megaport
About this role
A Customer Success Manager at Megaport acts as the primary contact for existing customers, focusing on account growth, retention, and increasing long-term value by upselling, cross-selling, and product adoption. The role involves collaboration across teams to support customer satisfaction and revenue expansion.
Skills
About Megaport
megaport.comIndustry
Technology
Megaport is a Network-as-a-Service (NaaS) provider that delivers on-demand, software-defined connectivity between data centres, enterprises, carriers and public/private clouds. Its platform offers virtual connections (elastic bandwidth, metro Ethernet, data‑centre backhaul and Internet Exchange services) via a self‑service portal, API and global Points-of-Presence to quickly provision secure private links to major cloud providers. Enterprises and service providers use Megaport to accelerate cloud on‑ramps, simplify interconnection, and avoid fixed network buildouts.
Recent company news
TipRanksMegaport Seeks ASX Quotation for Additional Ordinary Shares
2 days ago
Business WireMegaport Expands into India, Accelerating Global Growth with Extreme IX Acquisition
Dec 17, 2025
MorningstarMegaport Has a New Record LTV/CAC Ratio
3 weeks ago
Data Center DynamicsMegaport plans to acquire Compute-as-a-Service company Latitude.sh
Nov 13, 2025
TipRanksMegaport Director Boosts Equity Holding Through RSU Conversion
4 days ago
About Megaport
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Megaport.
Salary
$70k – $94k
per year