Customer Success Manager

Harborcompliance

22 hours ago

Remote

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at Harbor Compliance ensures customer satisfaction, retention, and growth by acting as a trusted advisor and problem-solver. The role involves maintaining high retention rates, identifying upselling opportunities, and delivering exceptional support to clients.

Skills

Qualifications

3+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environmentProven track record of meeting or exceeding retention and satisfaction goalsStrong interpersonal, communication, and relationship-building skillsHigh emotional intelligence and proficiency in de-escalation tacticsAbility to understand customer pain points and align them with solutions

About Harborcompliance

harborcompliance.com

Harbor Compliance is a state licensing compliance platform that helps multi‑state organizations manage registrations, licenses, and other regulatory requirements. It combines online software with expert services so customers can sign up for self‑service compliance tools or engage Harbor’s team to handle filings, registrations, registered agent services, and ongoing maintenance across U.S. jurisdictions. Organizations choose Harbor for a centralized compliance dashboard, nationwide coverage, and hands‑on support that simplifies complex multi‑state compliance.