Senior Customer Success Manager

Menlo Security(2 months ago)

HybridFull TimeSenior$133,957 - $178,581 (estimated)Customer Success

About this role

As a Senior Customer Success Manager at Menlo Security, you will be accountable for driving customer satisfaction and retention for enterprise and mid-market clients by acting as a strategic partner and trusted advisor. This role involves managing key relationships, promoting product adoption, and identifying growth opportunities while providing insights on cybersecurity best practices. You will also collaborate with internal teams to enhance the customer experience and contribute to overall business success by tracking and reporting on key performance metrics. The position requires strong experience in B2B SaaS, particularly within the cybersecurity sector, along with exceptional communication skills and a solid technical background.

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Required Skills

Customer Success
Relationship Management
Technical Acumen
Cybersecurity Knowledge
Communication Skills
Project Management
Data-Driven Approach
CRM Proficiency
Business Reviews
Product Adoption

+7 more

Qualifications

Conversational fluency in Korean in addition to English

About Menlo Security

menlosecurity.com

Menlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.