Customer Success Manager
Science Exchange
About this role
A Customer Success Manager at Science Exchange drives growth in platform usage for key accounts in the life sciences industry. The role involves managing relationships with R&D teams and scientific users, enhancing user engagement, and contributing to platform growth and retention.
Skills
Qualifications
About Science Exchange
scienceexchange.comScience Exchange is an R&D marketplace and supplier-orchestration platform that connects scientists and organizations with vetted external labs and service providers (CROs) for outsourced research, testing, and development. Its platform streamlines supplier discovery, procurement, project management, quoting, and payment processing to help teams work with suppliers faster, reduce costs, and maintain compliance and quality. Pharma, biotech, and academic institutions use Science Exchange to centrally source services, manage vendors, and accelerate innovation through integrated workflows.
About Science Exchange
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$100k – $130k
per year