Customer Success Manager
Descope
About this role
A Customer Success Manager at Descope owns end-to-end post-sales relationships with enterprise, mid-market, and SMB customers, acting as a trusted advisor throughout the customer lifecycle. The role involves driving adoption, retention, and expansion by aligning the platform to customer goals, managing escalations, and influencing product direction.
Skills
About Descope
descope.comDescope is an external IAM platform that helps companies build secure, frictionless identity journeys for end users, business customers, partners, AI agents, and MCP servers. It provides developer-friendly APIs and SDKs for passwordless authentication, MFA, user management, CIAM, and authorization. Descope places particular emphasis on "agentic" identity—supporting AI agents and machine clients as well as human users—so organizations can standardize identity across people and systems. Teams choose Descope to accelerate integration, reduce authentication friction, and centralize customer and machine identity management.
About Descope
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Descope.
Salary
$80k – $120k
per year