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Customer Success Manager at Darktrace - ApplyBlast

Customer Success Manager

Darktrace

4 months ago

3.3 on Glassdoor

Chicago, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

An Enterprise Customer Success Manager at Darktrace manages a portfolio of 30-40 named accounts to drive adoption, renewals, and expansion while ensuring customer satisfaction. The role involves conducting business reviews with executive leadership, presenting cyber threat defense solutions, and nurturing upsell opportunities based on evolving customer needs. Working three days a week in Chicago, the position requires collaboration with sales, technical resources, and internal teams to maximize Annual Recurring Revenue.

Responsibilities

Manage a portfolio of 30-40 enterprise customers to drive growth.
Conduct business reviews with client executive leadership to ensure health.
Present Darktrace cyber threat defense solutions to CISOs and security experts.
Identify and negotiate upsell and cross-sell opportunities for existing clients.
Mentor developing customer success managers and share best practices.

Skills

Qualifications

5 years of experience in Customer Success or Technical Account ManagementFamiliarity with enterprise networking technology

About Darktrace

darktrace.com

Headquarters

Cambridge, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

View Profile

Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.