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Customer Success Manager at Humaans - ApplyBlast

Customer Success Manager

Humaans

4 months ago

London, United Kingdom

Hybrid

Full Time

Senior

1 applicant

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About this role

This role is an enterprise Customer Success Manager focusing on strategic accounts within the HR technology sector, specifically leveraging Humaans' AI platform. The incumbent will manage end-to-end relationships for scaling clients, driving adoption of AI agent capabilities, and analyzing performance data to ensure measurable business outcomes and retention. A significant portion of the work involves proactive churn mitigation, collaboration with internal engineering teams, and acting as the primary voice of the customer to shape product roadmaps.

Responsibilities

Manage end-to-end customer relationships for strategic accounts from onboarding to renewal
Guide clients in optimizing AI agent capabilities to solve unique operational challenges
Proactively analyze performance data to track AI effectiveness and ensure customer value
Collaborate with Product and Engineering to act as the internal voice of the customer
Identify and close expansion opportunities by working closely with the Sales team

Skills

About Humaans

humaans.io

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

View Profile

Humaans is an AI-powered HR platform designed to streamline people operations for modern teams. It automates key HR processes such as onboarding, performance management, and absence tracking while providing a centralized database for employee information. With a focus on ease-of-use and integration capabilities, Humaans offers businesses the tools to manage their workforce data effectively while enhancing the employee experience. Trusted by leading companies, the platform prioritizes security, compliance, and user satisfaction.