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Customer Success Manager at Zayo Group - ApplyBlast

Customer Success Manager

Zayo Group

3 months ago

Illinois

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at Zayo serves as a trusted advisor to manage the customer lifecycle from onboarding through renewal, leveraging data-driven insights to drive adoption and secure recurring revenue. The role involves conducting quarterly business reviews, managing revenue risk assessments, and identifying expansion opportunities to protect and grow the business. Success in this position requires partnering with cross-functional teams to ensure customers achieve measurable outcomes while mitigating churn risk.

Responsibilities

Manage the customer lifecycle from onboarding through renewal
Conduct quarterly business reviews to align performance and value
Develop and execute detailed account plans to drive adoption
Own the renewal process end-to-end including forecasting and strategy
Identify expansion, upsell, and cross-sell opportunities for growth

Skills

Qualifications

Associate or Bachelor's degree in a related field5+ years in Telecommunications industry5+ years in Customer Success or Account Management3+ years managing renewals and revenue retentionProficiency in Microsoft Word, Excel, and PowerPoint

About Zayo Group

zayo.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2007

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From fiber to international network connectivity services, Zayo offers innovative solutions. Explore innovative global internet solutions from a top provider.