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© All Rights Reserved. ApplyBlast.com
ServiceNow
This role involves managing a portfolio of up to 30 customer accounts throughout their lifecycle, guiding them from pre-sales to deployment and operationalization. The incumbent drives customer success by defining strategies, delivering value, and ensuring high retention and satisfaction scores while acting as a technical advocate. Key duties include collaborating with internal teams like Engineering and Product, reporting risks and wins, and leveraging tools like Gainsight to track account health.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.
ServiceNow didn’t post a salary, so this is our estimate from similar listings.
8% below the average for this role