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Customer Success Manager at Liminal - ApplyBlast

Customer Success Manager

Liminal

3 months ago

4.1 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager at Liminal will own a portfolio of B2B SaaS accounts, ensuring customers derive maximum value from the AI‑powered intelligence platform through onboarding, adoption monitoring, and strategic guidance. The role focuses on driving usage, preventing churn, and expanding revenue while collaborating with product, research, and sales teams.

Responsibilities

Own portfolio of accounts as trusted advisor
Lead 90‑day onboarding program and drive adoption milestones
Monitor usage patterns and flag early churn signals
Conduct recurring business reviews tying customer goals to platform outcomes
Create and document repeatable CS playbooks and enablement materials

Skills

About Liminal

liminal.co

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2022

View Profile

Liminal is an intelligence platform for complex markets and regulated industries, providing data-driven analytics and operational tooling to help organizations navigate risk and compliance. It ingests and analyzes diverse data sources with machine learning and domain expertise to surface actionable signals for market monitoring, fraud/abuse detection, and regulatory oversight. The platform is aimed at enterprises and regulated businesses that need to automate surveillance, streamline compliance workflows, and make faster, more informed decisions. Customers choose Liminal for its focus on complex regulatory environments, deep analytics, and integration-ready deployment.