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Customer Success Manager at FireMon - ApplyBlast

Customer Success Manager

FireMon

3 months ago

4.0 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager will own a set of large strategic accounts, driving customer satisfaction, adoption, and retention by guiding implementation, onboarding, and ongoing engagement. The role involves partnering with sales and cross‑functional teams to ensure outcomes are achieved, value is measured, and growth opportunities are identified.

Responsibilities

Align with Sales to initiate customer relationships
Lead onboarding engagements and ensure product adoption
Conduct regular customer experience reviews and expand usage
Provide expert customer insights to product and support teams
Manage and resolve critical customer situations

Skills

Qualifications

Bachelor's degree in relevant fieldCISSP

About FireMon

firemon.com

Headquarters

Overland Park, Kansas, United States

Company Size

201-500 employees

Founded

2004

View Profile

FireMon provides cybersecurity software focused on network security policy management, firewall configuration management, and continuous compliance monitoring. Its platform helps organizations analyze security policies, reduce risk from misconfigurations, and improve visibility across hybrid and multi-vendor network environments.