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Customer Support Engineer at FireMon - ApplyBlast

Customer Support Engineer

FireMon

7 days ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Support Engineer provides technical support and resolution for FireMon products through various communication channels, including chat, email, and phone. This fully remote role requires strong research and documentation skills to troubleshoot complex network security issues and escalate unresolved tickets to advanced solutions engineers. The position involves managing multiple support tickets, prioritizing responses based on urgency, and contributing to team projects for professional development.

Responsibilities

Triage and troubleshoot customer issues to resolve product problems
Manage multiple support tickets and prioritize responses based on urgency
Escalate unresolved technical issues to advanced solutions engineers

Skills

Qualifications

CiscoMicrosoftLinuxNetwork or Security +computer science degree

About FireMon

firemon.com

Headquarters

Overland Park, Kansas, United States

Company Size

201-500 employees

Founded

2004

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FireMon provides cybersecurity software focused on network security policy management, firewall configuration management, and continuous compliance monitoring. Its platform helps organizations analyze security policies, reduce risk from misconfigurations, and improve visibility across hybrid and multi-vendor network environments.