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Customer Success Manager at commercetools - ApplyBlast

Customer Success Manager

commercetools

1 month ago

2.4 on Glassdoor

Boston, Massachusetts, United States

Hybrid

Full Time

Senior

1 applicant

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About this role

The Customer Success Manager at commercetools serves as a strategic link between the company and its customers, focusing on nurturing relationships and ensuring account health within a technical SaaS environment. This role involves advising clients on technology stacks, driving product adoption, and collaborating with internal teams to deliver value and support business growth. The position requires strong communication skills, technical understanding, and a proven ability to engage with executive stakeholders to achieve customer success objectives.

Responsibilities

Support customers in making the best use of composable products
Advise customers on developing their future technology and commerce stack
Plan and carry out strategic business reviews with customers

Skills

About commercetools

commercetools.com

Headquarters

München, Bavaria, Germany

Company Size

501-1000 employees

Founded

2010

View Profile

commercetools is an AI-first, cloud-native commerce platform for enterprises that enables brands to build composable, scalable omnichannel shopping experiences. The platform is API-first and microservices-based, designed to give developers flexibility to integrate and extend commerce capabilities across channels and use cases. Focused on accelerating revenue and personalization at scale, commercetools is used by large global enterprises seeking rapid innovation, global performance, and cloud scalability.