Customer Success Manager

Watershed is seeking an experienced manager to lead one of its North American Customer Success teams, focusing on developing, coaching, and building a team of Customer Success Managers. The role involves designing and scaling the customer success function, leveraging AI strategies, and partnering with cross-functional teams to drive customer outcomes and product improvements. This position plays a key role in shaping the culture and operating model of the Customer Success organization while managing key metrics such as customer satisfaction and retention.