SMB Customer Success Manager (Canada - Eastern Time Zone)

The SMB Customer Success Manager will own a book of approximately 50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle. This full-cycle role involves running kickoff calls, handling day-to-day support, and building long-term customer relationships within a scaled success motion. The position requires managing customer health, identifying upsell opportunities, and facilitating renewals in coordination with Account Management.