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Customer Success Manager at Similarweb - ApplyBlast

Customer Success Manager

Similarweb

1 month ago

3.6 on Glassdoor

Singapore, Singapore, Singapore

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager serves as the primary strategic advisor for mid-market and enterprise clients across India and South-East Asia, leveraging Similarweb's digital intelligence platform to drive client growth and retention. This role focuses on building lasting client relationships, proactively addressing churn risks, and uncovering upsell opportunities to ensure long-term account success. The position requires fluency in English and Chinese, along with a strong understanding of the digital marketing landscape and data-driven decision-making.

Responsibilities

Serve as strategic advisor guiding customers through their platform journey
Identify churn risk early and implement proactive intervention strategies
Uncover upsell opportunities and drive account renewals and longevity

Skills

About Similarweb

similarweb.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Similarweb is an AI-powered digital intelligence company that provides real-time market and competitive insights derived from web and mobile app data. Its platform aggregates traffic and engagement metrics, audience and referral sources, keyword and advertising intelligence, and industry trends to help businesses benchmark performance and uncover growth opportunities. Marketers, product and sales teams, and analysts use Similarweb for market research, competitive benchmarking, lead generation, and digital strategy across channels. The company offers enterprise products, APIs, and global coverage to support data-driven decision making and go-to-market planning.