Customer Success Manager (Scale)

DeepL(26 days ago)

HybridFull TimeManager$144,099 - $187,343 (estimated)Customer Team

About this role

A Customer Success Manager (Scale) at DeepL is responsible for managing approximately 60 customer accounts with a focus on preventing churn and driving product adoption. The role involves building long-term relationships, conducting business reviews, leading client onboarding, and collaborating with various teams to address customer needs effectively. This position also aims to identify upsell and cross-sell opportunities while ensuring high customer satisfaction and meeting retention goals, particularly within a fast-paced, AI-driven environment. Fluency in Japanese and English, along with experience in customer success within the Software/SaaS industry, is preferred.

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Required Skills

Customer Relationship Management
Strategic Partnership
Client Onboarding
Product Adoption
Collaboration
Advocacy
Issue Resolution
Goal Achievement
Cross-Functional Collaboration
Communication Skills

+6 more

Qualifications

1+ years of customer success experience, ideally with a focus on retention
1+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross-sell
Fluency in Japanese and English

About DeepL

www.deepl.com

DeepL is an advanced translation technology company that offers high-quality translation services for texts and documents in over 30 languages. Their platform, recognized for its accuracy and efficiency, is widely used by individuals and businesses alike, providing tools for text translation, document translation, and writing enhancement. Additionally, DeepL offers an API for developers to integrate their translation capabilities into various applications. Trusted by over 200,000 organizations globally, DeepL is committed to improving multilingual communication and user experience through innovative language technology.