RouteThis
The Customer Success Manager plays a key role in driving strategic customer success initiatives and fostering long-term relationships with clients. This position involves conducting business reviews, resolving escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth. The role focuses on strategic account management, customer advocacy, and implementing retention strategies to reduce churn and enhance loyalty.
RouteThis WiFi troubleshooting and support platform for Service Providers and Smart Home companies uses connected devices to send WiFi diagnostics and analysis from home networks to your support agents.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RouteThis.
RouteThis didn’t post a salary, so this is our estimate from similar listings.
14% below the average for this role