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Enterprise Customer Success Manager at Okendo - ApplyBlast

Enterprise Customer Success Manager

Okendo

1 month ago

4.1 on Glassdoor

Remote

Full Time

Manager

4 applicants

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About this role

The Enterprise Customer Success Manager at Okendo owns the long-term success of high-growth Shopify brands, acting as a trusted advisor to drive net revenue retention and multi-product adoption. This role involves building strategic success plans, leading executive business reviews, and identifying expansion opportunities to maximize customer lifetime value. The position requires close collaboration with internal teams to ensure merchants achieve measurable business outcomes across reviews, loyalty, referrals, quizzes, and surveys.

Responsibilities

Own retention and growth across a portfolio of enterprise merchants
Drive deep multi-product adoption across Okendo's full suite
Surface and convert expansion opportunities through cross-sell and upsell

Skills

About Okendo

okendo.io

Headquarters

Sydney, New South Wales, Australia

Company Size

51-200 employees

Founded

2016

View Profile

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.