Customer Success Manager

The Customer Success Manager owns the end-to-end onboarding experience and ongoing health of a book of business, ensuring customers achieve their first successful close in Ledge quickly. This role involves engaging with senior finance professionals to drive retention, expansion, and measurable ROI through structured success milestones and proactive health monitoring. The position requires technical confidence in ERP integrations and the ability to operate credibly at the executive level within an early-stage environment.