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© All Rights Reserved. ApplyBlast.com
Truecontext
This role focuses on owning customer support tickets from start to finish, diagnosing technical issues related to forms, workflows, and data integrations, and ensuring timely resolution. The position requires strong technical troubleshooting skills, including interpreting API responses and mobile app behavior, while maintaining clear communication with customers. It also involves escalating incidents, contributing to internal documentation, and providing feedback to product and account teams to improve the platform.
TrueContext (formerly ProntoForms) is a field service app platform that provides mobile forms and an intelligent workflow builder for mobile data collection and field operations. It enables companies to create configurable, offline-capable forms and automated workflows that bridge the gap between field technicians and back-office systems to improve data capture, compliance, and productivity. The platform includes integrations, routing, and reporting to push field data into CRMs, ERPs, and other systems and supports complex, regulated environments. TrueContext is used by utilities, telecom, energy, construction, and service organizations to digitize inspections, work orders, and service reports.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Truecontext.
4% below the average for this role