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Customer Success Manager at Pylon - ApplyBlast

Customer Success Manager

Pylon

1 month ago

3.3 on Glassdoor

New York, New York, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Pylon is seeking a Customer Success Manager to serve as the primary point of contact for customers, guiding them through onboarding, adoption, and ongoing value realization. This hands-on role involves managing a book of accounts, proactively addressing engagement signals, and collaborating with engineering to enhance product features and internal processes. The position offers a unique opportunity to directly influence the product roadmap while working in a fast-growing, AI-native support platform environment.

Responsibilities

Own onboarding and adoption for a book of customers
Proactively reach out to customers based on usage signals
Partner with engineering to build customer success tooling

Skills

About Pylon

usepylon.com

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

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Pylon is an agentic B2B support platform that enables humans and AI agents to collaborate on customer work — investigating, resolving, and acting on every signal across channels like Slack, Microsoft Teams, email, chat, WhatsApp, and more. The platform offers a suite of specialized AI agents (Assist, Background, Slack, and Support Agents) alongside core tools including ticketing, knowledge base, account intelligence, workforce management, and analytics. Trusted by 1,500+ B2B companies globally, Pylon is purpose-built to help support teams direct AI agents rather than do the work themselves.