Assembled
The Customer Success Manager at Assembled manages a portfolio of customers, driving business outcomes and ensuring they achieve full ROI through strategic consulting and relationship management. This role involves collaborating with cross-functional teams to refine the post-sales journey, create account expansion strategies, and serve as the Voice of Customer internally. The position requires regular engagement with executive-level stakeholders, conducting business reviews, and delivering end-user training to maximize product adoption and retention.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2018
Assembled is a modern support operations platform that combines contemporary workforce management with AI-powered issue resolution to scale exceptional customer support. It helps leading brands optimize omnichannel staffing, gain visibility into agent and BPO performance, and automate high-quality customer experiences. By unifying staffing, analytics, and automated resolution, Assembled enables scalable, efficient support across channels. The platform is designed for enterprises seeking measurable improvements in service levels, costs, and agent productivity.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Assembled.
27% above the average for this role