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Customer Success Manager at Atlassian - ApplyBlast

Customer Success Manager

Atlassian

25 days ago

3.1 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Senior

1 applicant

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About this role

Atlassian Customer Success Managers help customers realize the value in their Atlassian investment by engaging customers to align on strategic goals and unlock early and sustained outcomes. The role involves building relationships, guiding complex customers over hurdles, and delivering value realization through proactive engagement and best practices. CSMs work with various customer profiles, including executives and global teams, to support the successful adoption and expansion of their Atlassian solution investment.

Responsibilities

Develop trusted advisor relationships with C-Suite executives and global teams
Collaborate with account teams to develop Customer Success Plans and Executive Business Reviews
Mitigate churn through early risk identification and intervention strategies

Skills

About Atlassian

atlassian.com

Headquarters

Sydney, New South Wales, Australia

Company Size

5001-10000 employees

Founded

2002

View Profile

Atlassian builds team collaboration software that helps software, IT, and business teams plan, track, document, and complete shared work. Its flagship products—Jira for issue and project tracking, Confluence for documentation and knowledge sharing, and Trello for visual task management—cover workflows from software delivery to business operations. Atlassian also provides integrations, apps, and marketplace extensions to connect tools across teams and scale collaboration across organizations.