Customer Success Manager

The Customer Success Manager owns the execution, value realization, and ongoing customer experience across an assigned portfolio of Smartlinx clients. Reporting to a Strategic Account Manager, the role involves translating account strategy into action by managing customer cadence, driving adoption, and proactively identifying opportunities for greater value and measurable ROI. This highly customer-facing position requires strong relationship skills, analytical thinking, and operational discipline to solve problems and turn customer priorities into measurable outcomes.