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Customer Success Manager at SigNoz - ApplyBlast

Customer Success Manager

SigNoz

25 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role is SigNoz's first dedicated customer success position, focused on building the function from scratch to drive retention and expansion for a usage-based SaaS platform. The individual will own account coverage, health scoring, and retention strategies while working directly with founders to scale the team and systems. Success involves establishing tiered account management, implementing save plays, and moving customers to annual commitments.

Responsibilities

Design and implement customer success systems from scratch
Monitor account health and execute retention and save plays
Drive annual commitments and expansion revenue growth

Skills

About SigNoz

signoz.io

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

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SigNoz is an open-source observability platform that provides application performance monitoring, metrics, logs, and distributed tracing. It helps engineering teams monitor and troubleshoot cloud-native and distributed systems, and is built on OpenTelemetry.