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Customer Success Manager at Interface AI - ApplyBlast

Customer Success Manager

Interface AI

4 months ago

2.6 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Success Manager serves as the primary point of contact and trusted advisor for strategic credit union and community bank accounts, driving account health, product adoption, and retention. This role involves leading executive business reviews, identifying expansion opportunities, and translating platform metrics into compelling business narratives to influence customer decisions. The position requires acting as the internal voice of the customer while maintaining accurate account health documentation and renewal forecasts.

Responsibilities

Own strategic credit union and community bank accounts as primary point of contact
Drive account health, product adoption, and retention across portfolio
Lead executive business reviews with C-level and VP-level stakeholders

Skills

About Interface AI

interface.ai

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

Interface.ai builds AI-powered conversational agents and virtual assistants tailored for credit unions and community banks. Their omnichannel voice and digital bots automate member-facing tasks—call center inquiries, account servicing, payments, and routine banking workflows—to cut costs, boost growth, and improve member experience. The platform emphasizes banking-specific integrations, compliance-aware automation, and deployment models that let smaller financial institutions modernize digital and phone channels quickly.