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Customer Success Manager at Bitfocus - ApplyBlast

Customer Success Manager

Bitfocus

18 days ago

4.5 on Glassdoor

Remote

Full Time

Manager

15 applicants

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About this role

The Customer Success Manager leads a team of three Account Managers, owning team performance, customer lifecycle management, and the delivery of exceptional service across the customer base. This role focuses on building deep, strategic relationships with customers to position Bitfocus as a trusted partner in addressing homelessness. The position involves coaching the team, monitoring account health, and partnering with the Growth team on retention and expansion strategies.

Responsibilities

Lead a team of three Account Managers and manage daily performance
Build strategic customer relationships and own the customer lifecycle
Monitor account health data to identify churn risk and drive retention

Skills

About Bitfocus

bitfocus.com

Headquarters

Las Vegas, Nevada, United States

Company Size

51-200 employees

Founded

2003

View Profile

Bitfocus is a technology company that develops Clarity Human Services, a comprehensive HMIS (Homeless Management Information System) platform designed to coordinate housing and homeless services across communities. Their software includes tools for mobile outreach, coordinated entry, case management, reporting, and domestic violence solutions, serving nonprofits, government agencies, and Continuums of Care (CoCs) nationwide. Bitfocus also provides supporting services such as system administration, training, data reporting, and transition support to help organizations implement and operate their human services data systems.