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Customer Success Manager at LearnUpon - ApplyBlast

Customer Success Manager

LearnUpon

17 days ago

4.3 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Full Time

Manager

1 applicant

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About this role

The Customer Success Manager manages a portfolio of high-value customers, ensuring they achieve meaningful business outcomes and realize long-term value through LearnUpon. This role involves consultative engagement, structured success planning, and commercial awareness to drive retention and identify expansion opportunities. The position requires acting as a trusted advisor while collaborating cross-functionally to deliver a seamless customer experience.

Responsibilities

Manage a portfolio of high-value customers to ensure meaningful business outcomes
Lead structured success planning and ongoing engagement including business reviews
Identify expansion opportunities and support growth conversations based on customer outcomes

Skills

About LearnUpon

learnupon.com

Headquarters

Scotch Street, Northern Ireland, United Kingdom

Company Size

201-500 employees

Founded

2012

View Profile

LearnUpon is an Agentic Learning Platform (ALP) that helps organizations deliver, manage, and personalize training for employees, customers, and associations using AI-powered agents. The platform includes tools for agentic content creation, learner profiling, intelligent learning delivery, skills gap analysis, and robust reporting, all unified in a single ecosystem. LearnUpon targets mid-market and enterprise customers seeking to move beyond traditional LMS limitations with AI-driven automation and personalized learning experiences at scale.