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Customer Success Manager at Box - ApplyBlast

Customer Success Manager

Box

19 days ago

4.0 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

This role serves as a strategic advisor and operator for enterprise customers, focusing on driving measurable business outcomes and long-term value realization through content and AI transformation. The Customer Success Manager partners with executive stakeholders to redesign critical workflows, activate AI-powered use cases, and lead change management efforts to ensure tangible impact. The position requires a blend of customer success, consulting, and solution-oriented thinking to navigate ambiguity and deliver real business results.

Responsibilities

Own post-sales relationships for enterprise customers to drive measurable business outcomes
Partner with customers to map, redesign, and implement AI-powered content workflows
Lead change management efforts and conduct strategic business reviews to ensure adoption

Skills

About Box

box.com

Headquarters

Redwood City, California, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.