Customer Success Manager

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers, helping them realize measurable value while driving product adoption, retention, and growth. You will serve as a trusted advisor, developing a deep understanding of each customer’s business priorities and technical environment to proactively address risks and identify opportunities. The role involves partnering closely with Sales and cross-functional teams to align on account strategy, mitigate renewal risks, and deliver successful customer outcomes.