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Customer Success Manager at Donorbox - ApplyBlast

Customer Success Manager

Donorbox

15 days ago

4.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager engages mid-tier customers and new CRM signups to drive product adoption, recognize value, and foster stronger relationships within the Donorbox ecosystem. This role bridges Customer Success, Community Engagement, and Growth by guiding users through onboarding, creating educational resources, and identifying expansion opportunities for the Sales team. The position requires close collaboration with internal teams to improve activation rates and enhance the overall customer experience.

Responsibilities

Manage mid-tier customer relationships and drive product adoption
Conduct onboarding check-ins and product walkthroughs for new users
Identify upsell opportunities and pass qualified leads to Sales

Skills

About Donorbox

donorbox.org

Headquarters

Alexandria, Virginia, United States

Company Size

51-200 employees

Founded

2014

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Donorbox is an all‑in‑one online donation and fundraising platform that helps nonprofits, charities, churches, and schools collect and manage donations. It provides embeddable donate buttons and customizable donation pages, recurring giving, peer‑to‑peer and campaign tools, plus AI‑powered CRM features for donor management and reporting. The service offers a free starter tier with optional paid Grow and Premium plans for advanced features and integrations with payment processors. Donorbox focuses on quick setup, easy customization, and tools to boost online fundraising and donor retention.