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Support Trainer at Donorbox - ApplyBlast

Support Trainer

Donorbox

11 days ago

4.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Support Trainer role at Donorbox focuses on scaling Customer Support and Operations capacity through new hire training, internal enablement, and client support. This position involves facilitating live training sessions, maintaining LMS materials, and assisting with enterprise client onboarding to ensure operational readiness. The role requires collaboration across teams to deliver high-impact instructional content and maintain accurate knowledge base documentation.

Responsibilities

Conduct and facilitate recurring live new hire training sessions
Create and maintain LMS training modules and knowledge base articles
Assist with enterprise client training and white-glove onboarding

Skills

About Donorbox

donorbox.org

Headquarters

Alexandria, Virginia, United States

Company Size

51-200 employees

Founded

2014

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Donorbox is an all‑in‑one online donation and fundraising platform that helps nonprofits, charities, churches, and schools collect and manage donations. It provides embeddable donate buttons and customizable donation pages, recurring giving, peer‑to‑peer and campaign tools, plus AI‑powered CRM features for donor management and reporting. The service offers a free starter tier with optional paid Grow and Premium plans for advanced features and integrations with payment processors. Donorbox focuses on quick setup, easy customization, and tools to boost online fundraising and donor retention.