Customer Success Manager

As a Customer Success Manager, you will serve as a strategic advisor to customers, guiding them through the entire lifecycle from onboarding to expansion to maximize the value of Windfall's solutions. You will take ownership of a book of business, proactively monitor account health, and drive growth by identifying upsell opportunities and implementing scalable processes. The role requires partnering with customers to configure and integrate the product while acting as a subject-matter expert to ensure successful adoption and retention.