Customer Success Manager

As a Customer Success Manager at DigiCert, you will manage relationships with large Enterprise PKI, IoT, and TLS clients, serving as the primary point of contact to ensure their needs and objectives are met. The role involves proactive communication, strategic planning, and cross-functional collaboration with internal teams to drive growth and enhance client satisfaction. You will be responsible for monitoring service renewals, resolving issues quickly, and providing expert-level escalation management to maintain high customer satisfaction.