Customer Success Manager

This role owns end-to-end customer relationships for a portfolio of enterprise accounts, focusing on driving adoption, delivering measurable operational outcomes, and ensuring long-term success within complex manufacturing environments. The position involves collaborating with senior stakeholders to diagnose challenges, identify expansion opportunities, and act as a bridge between customers, product, and engineering teams. It requires a proactive individual comfortable navigating ambiguity and leveraging AI tools to optimize workflows and drive results.