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Customer Success Manager at Easyship - ApplyBlast

Customer Success Manager

Easyship

12 days ago

3.6 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Manager

1 applicant

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About this role

Easyship is seeking an experienced Customer Success Manager to manage strategic client relationships and drive growth for high-value accounts. The role involves overseeing onboarding, adoption, and renewals while acting as a trusted advisor to enterprise clients. Success in this position requires strong communication skills, business acumen, and the ability to collaborate across internal teams to ensure client satisfaction and revenue growth.

Responsibilities

Own portfolio of high-value accounts and manage onboarding, adoption, renewals, and growth
Act as trusted advisor to enterprise clients aligning their strategic objectives with Easyship solutions
Monitor account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT

Skills

About Easyship

easyship.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2015

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Easyship is a multi‑carrier shipping software platform for eCommerce sellers and businesses that helps cut shipping costs and streamline fulfillment. It aggregates 550+ courier services so merchants can compare discounted rates (advertising up to 91% off), print labels, and manage international shipments with customs, duties, tracking, and returns. With automation, analytics, and integrations (dashboard and APIs), Easyship saves teams hours on shipping operations and simplifies global delivery.