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Customer Success Manager at Nozomi Networks - ApplyBlast

Customer Success Manager

Nozomi Networks

4 days ago

4.1 on Glassdoor

United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager at Nozomi Networks serves as the primary point of contact for critical accounts, driving customer satisfaction, product adoption, and retention within the OT and IoT cybersecurity sector. This role involves managing the customer lifecycle, resolving issues, and collaborating across departments to ensure successful value realization and minimize churn. The position requires strong technical communication skills and the ability to engage with stakeholders ranging from CxO executives to technical staff.

Responsibilities

Manage customer portfolio and drive the customer lifecycle
Drive revenue growth by demonstrating successful achievement of customer guided value measures
Resolve customer requests and concerns ensuring improvements to customer experience

Skills

About Nozomi Networks

nozominetworks.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2013

View Profile

Nozomi Networks is a leader in OT (operational technology) cybersecurity, helping industrial and critical‑infrastructure organizations secure their control systems and connected devices. Its platform provides real‑time OT network and endpoint visibility, asset inventory, anomaly and threat detection, vulnerability assessment, and AI‑powered analysis to detect, prioritize, and investigate risks. Nozomi combines sensors and on‑prem/cloud analytics that integrate with IT/SOC tools (SIEM, ticketing, etc.) to accelerate incident response and strengthen cyber‑resilience. Its customers include utilities, energy, manufacturing, transportation, and other industrial operators worldwide.